FREQUENTLY ASKED
QUESTIONS

Our pricing varies depending on the type of service, the size of the property, and the time required to complete the job. We assess each property individually to provide an accurate quote. Get in touch to arrange a visit, and we’ll provide a free tailored quote based on your specific needs.

We offer free quotes for all of our services!

For most of our services, a deposit is not required. However, for larger jobs, we may ask for a deposit to secure the booking. During busier periods, such as Christmas, when demand for services like oven cleaning is high and our schedule fills up quickly, we may also request a deposit to confirm your appointment. This will be discussed with you during the quotation process.

We understand that plans can change, and we try to be as flexible as possible. Cancellations made more than 48 hours before the scheduled service will not be charged. If you cancel within 48 hours, a 50% fee will apply, and cancellations within 24 hours will be charged at the full cost of the service. This is to cover lost booking slots and staff allocation. If you need to reschedule, please let us know as soon as possible, and we’ll do our best to accommodate you.

We are always open to feedback, whether it’s positive or constructive, because your satisfaction is our top priority. Our team is committed to maintaining the highest standards, and we’re constantly working on improving our service. If you’re not happy with the service provided, please let us know, and we’ll offer a discount and return to correct anything that was missed. We’re here to ensure you’re fully satisfied!

Yes, you can reschedule or cancel your booking if it's more than 48 hours before the service is carried out. Please refer to our cancellation policy for more details on fees and terms. We're happy to assist with any changes within that timeframe.

Yes, we take health and safety very seriously. All our team members are fully trained in the necessary health and safety protocols, and we work with an external health and safety company to ensure we meet the highest standards. Your safety, as well as our team’s, is our priority.

We ensure quality in our services by implementing strict quality control processes, conducting regular inspections, and providing ongoing staff training to maintain high standards. For commercial cleaning, we also perform regular audits to ensure the service meets our clients’ expectations and industry standards. Our commitment to excellence ensures consistent, reliable results every time.

No, you don’t need to be home during a domestic cleaning service. We offer a secure key-holding service for our regular clients, where both our staff and the client sign a key holder agreement. For security and GDPR compliance, no addresses are attached to key tags—keys are identified only by the client’s name. While it’s ideal for someone to be present for the initial clean, it’s not essential, and we’re happy to carry out the service while you’re away.

End of tenancy cleans will vary depending on estate agents specifications. We can tailor the service to suit yours and your agents needs.

Biohazardous cleaning is a highly specialized service that comes with its own unique challenges. Before any work begins, we always conduct a site visit to fully assess the situation and understand the specific needs of the job. Our team is thoroughly trained in biohazardous cleaning, and we ensure the use of the proper PPE, equipment, and products. We also follow all regulations for the safe disposal of biohazardous waste, ensuring the highest standards of safety and compliance.

Yes, we provide all the cleaning products and equipment needed for each service. We use industry-leading, professional-grade products that aren't available in typical supermarkets, ensuring the best results. Our team will bring everything from cleaning products to cloths, vacuums, mops, and more. However, if you have specific products you'd like us to use, we're more than happy to accommodate your preferences to suit your needs.

The time it takes for an oven or appliance clean depends on the type of appliance and its condition. For a single oven, the average cleaning time is about 1.5 hours. A double oven typically takes between 2 to 3 hours. For other appliances, the time required will vary depending on the type and how dirty it is. We always aim to provide thorough and efficient cleaning, ensuring the best results.

Yes, we can remove stains from carpets and upholstery. We use industry-leading machinery and techniques to effectively treat and clean stains, ensuring your carpets and upholstery look fresh and well-maintained.

Yes, we provide both regular garden maintenance and one-off services! Whether you need ongoing care or a single session, we’re here to help. Just get in touch, and we can discuss your needs, provide any necessary products, and give you a tailored quote.

Yes, we do offer emergency pest control services. However, please note that an emergency fee will apply. If you require urgent pest control, feel free to get in touch with us via WhatsApp, and we’ll respond as quickly as possible.

We manage and dispose of a wide range of waste, from standard household items to more specialized types like biohazardous waste. The cost depends on the type of waste and its weight. Whether it's general rubbish, construction debris, or biohazardous materials, we’re equipped to handle it safely and efficiently.

A construction clean can vary depending on the type of property and the work that has been completed. The cleaning will include the specific tasks the client needs or requests, tailored to the type of work carried out—whether it's a house build or a commercial property. We’ll work with you to ensure the clean meets the unique requirements of the project and leave the space spotless and ready for use.

If your cleaner calls in sick or is on annual leave, we will always provide cover wherever possible. For annual leave, we ensure another team member covers the service, and we’ll do our best to keep the same day and time, depending on the availability of our team and schedule. In the case of sickness, which is more last-minute, we will still arrange for a substitute cleaner. If we can’t cover the service on the same day, we’ll reschedule it for another day within the same week to ensure you don’t miss your clean. In the rare event that we need to cancel, you won’t be charged.

We currently provide domestic and commercial services to Warwickshire, Leicestershire and Northamptonshire. However, we will travel nationwide for specialist services.

Please get in touch with us via email or phone! Our email is info@hivefmuk.com and our office phone number is 01788 726575. Alternatively, you can also contact us via Whatsapp on 07497 100675.

Yes, all our staff are fully trained to industry standards and experienced in delivering high-quality services. We also ensure that our team is fully insured, giving you peace of mind that your property is in safe hands. We are more than happy to provide a copy of our insurance certificates if requested.